Invoice / receipt
According to Ministry of Finance, R.O.C. Letter No.821481937, AsiaYo will provide the electronic receipt of the travel agency within 2-5 working days after check-out, and will send it to your member's mailbox by email.
House Rules
Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashCashless transactions are availableSafety features at this property include a smoke detector and a security systemPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The executive lounge is open 7-10:30 AM for breakfast, 10:30 AM-8 PM for tea time, 2-4 PM for afternoon tea, 5:30-7:30 PM for cocktails, and 7:30-8:30 PM for nightcap.Guests under 18 years old are not allowed in the executive lounge.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property’s restaurant, COUCAGNO will be closed on January 7, 2026. Due to maintenance, this property's executive lounge will not be available on January 27, 2026, from 10:30 AM-2 PM. Check-in and check-out service will be available at the front desk and the lounge service at the Cerulean lounge during this time. A scheduled power outage will take place January 18-19, 2026 from 11 PM-6:30AM. Guests must unplug all the electric devices during this time. Room service will not be available from 11 PM on January 18 to 7:00 AM on January 19, 2026. Breakfast is not included in the Breakfast rate for children ages 0-5 who stay at no charge. A scheduled power outage will take place on January 7, 2026 from 10:30 AM-3 PM and on January 18-19, 2026 from 11 PM-4:30 AM. All facilities that use power, including air conditioning, restaurant will not be available during this time. Check-in time begins at 3:30 PM on January 7, 2026.
Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Parking height restrictions apply. Cashless payment methods are available for all transactions.Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. We have included all charges provided to us by the property.
Fee for full breakfast: approximately JPY 4200 to 4200 for adults, and JPY 2100 to 4200 for childrenSelf parking fee: JPY 4000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Reminder: All guests have to show passport to verify identity when checking in. Accommodation tax or bathing tax may be charged on-site depending on the city.
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