Cancellation Policy for High-Speed Rail Tickets
Before purchasing this product, please read the ordering instructions and related agreements carefully.
If the purchaser is not the traveler, they will act as an agent and must fully inform the traveler of all product ordering instructions and restrictions. Once agreed upon, these terms are legally binding on the traveler; no claims of ignorance or misunderstanding will be accepted afterward.
For changes or cancellations regarding this project’s high-speed rail tickets, please contact the original purchasing travel agency; ticket counters at high-speed rail stations cannot process these requests.
More than 8 days before departure (exclusive), changes or cancellations incur a fee of NT$50 per person. (For example, if departing on December 8, changes or cancellations made before November 30 will incur a NT$50 fee per person.)
Between 7 and 4 days before departure (exclusive), changes or cancellations incur a fee of 30% of the total cost. (For example, if departing on December 8, changes or cancellations made between December 1 and December 4 will incur a 30% fee.)
Within 3 days before departure (exclusive), changes or cancellations incur a fee of 70% of the total cost. (For example, if departing on December 8, changes or cancellations made between December 5 and December 7 will incur a 70% fee.)
On the day of departure, changes or cancellations incur a fee of 100% of the total cost.
Important Notes for Travel Itineraries
The prices listed in the calendar menu are per person based on two persons traveling together (except for certain special projects) and include round-trip tickets in standard class.
The travel date must coincide with hotel check-in or itinerary start date. Passengers in the same order are limited to entering and exiting from the same departure and destination stations on the same train.
This project’s high-speed rail tickets are valid only for use on the same day and are non-transferable. Lost tickets will not be reissued; please keep them safe. Any alterations, damage making them unrecognizable, photocopies, or screenshots render them invalid.
This project is a discount package itinerary; one-way refunds are not allowed, nor can accommodations and itineraries be canceled separately.
If itinerary requirements change after booking, return transfers included in the original product must be managed independently.
For trips departing more than 29 days in advance, please specify two to three desired train times for each leg in the ""Order Remarks."" The actual trains obtained will be based on customer service responses.
For pricing details regarding other departure locations, cabin types, discounts for specific identities, payment methods, and related regulations, please consult authorized high-speed rail travel agencies directly.
Photos on this website are for reference only; actual conditions may vary. Some images from specific attractions are provided by Mokke Publishing Co., Ltd., and any reproduction without consent is prohibited.
This project and its products may change (including but not limited to price adjustments and content) as announced on the high-speed rail holiday website and by authorized travel agencies without further notice.
Taiwan High-Speed Rail Corporation reserves the right to cancel, terminate, modify, or suspend this project.