What should I do if I want to amend or cancel this booking?
Once a booking is complete, you will find a link to the service page in your booking confirmation email. where you can check/print your booking details or make changes or cancellations (does not apply to changes made three days prior to the check-in day). If you book the special room type, it will be not allowed to change.
All refunds due to cancellation, modification of booking or early departure will be refunded in accordance with your original preferred payment method (including credit card, UnionPay card and ATM transfer) as long as the provisions of the refund policy are complied with. Please allow a few business days after we receive the item to process your return and credit your payment. Refund timeline to credit cards depends on the progress of individual credit card companies in their account settlement, which would take about 3 to 14 working days. ATM refund would take about 3 to 5 working days.