Penalty for lost keys: THB 500
Late check-out fee (per hour): THB 1,000
Check-In / Check-Out Policies
This property has the following check-in and check-out times and policies.
Late Check-out Fees: 50%
Late check out (after 11:00 AM and before 03:00 PM) may result in a fee.
Terms and Conditions
Room Descriptions will always be the same but furniture and accessories may differ between units. We must clarify that units come with different furniture.
• Payment or Deposit will be made at the time of booking (depend each promotions terms) . We accept payment by Visa or Mastercard credit/debit cards. The available payment options are displayed during the booking process. Deposit is 10,000 THB for Condo and 15,000 THB for Town House bookings.
• Once your booking has been successfully completed, a Booking Confirmation will sent to your email address. You MUST present your Booking Confirmations upon check-in, together with your original valid photo identification document (Passport and other documents the Hotel may require such as immigration slip). If you do not receive the Confirmation email within 24 hours from the time of booking or you want to check your booking status, please contact our Reservations team by emailing email@example.com
• At all times during the booking process, you will be advised to ensure accuracy of your booking details (stay dates, room types, room rates, number of guests, Add-ons). Horizon Residence will not be responsible or liable for errors in bookings.Other hotel policies
• No smoking inside your room.
• You may not bring the following into the resort:
- pets (except for registered guide dogs) or livestock
- pillows, bed sheets, duvets or other items of bedding
- any electrical appliances and/or equipment for heating and/or cooking purposes Horizon Residence reserves the right to remove and/or confiscate any of the above items found in any room immediately without notice to you and to charge you for any costs incurred for taking such action.Horizon Residence further reserves the right to ask you to leave the Hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Hotel premises, the other Hotel guests, staff or any other persons or the reputation of Horizon Residence without any compensation and/or any reimbursement to you.
• Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled and the resort shall be entitled to release the booked room(s) for the remaining stay dates to other guests.
• If you check-out beyond the stipulated time Horizon Residence reserves the right, without further notice to you, to charge you an additional 50% of (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room. The Resort shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.
• Change of Guest name on your booking is allowed if made three (3) days or more before check-in. To make these changes, please email our reservations team within 72 hours of your check in date.
• No changes regarding stay dates, room category, duration of stay may be made but you are entitled to cancel the booking and make a new booking with the Hotel, subject to availability, and to the terms of cancellation below.Right to Cancel Booking The Resort reserves the right to refuse accommodation to any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:-
• the booking has been paid through fraudulent means
• the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
• the booking has been altered by anyone other than Horizon Residence or Horizon Residence authorized agents or has been tampered with or defaced (in which case Horizon Residence reserves the right to retain such booking documentation)
• as permitted under the provisions of these Terms and Conditions
Child Policy:Children under 4 years old stay free of charge when using existing beds.
Children from 4 to 11 years old stay free of charge when using existing beds.A baby cot can be provided free of charge