Host or reception assist check-inEarly check-in available (confirm with host in advance)
Check-in time16:00 - 22:00Check-out time11:00
Host or reception assist check-in
16:00 - 22:00
Penalty for lost keys: JPY 10,000
Penalty for lost portable WiFi routers: JPY 30,000
Late check-out fee (per hour): JPY 1,000
Please note: the host does not provide invoices or receipts.
Please contact if check-in is after 22:00 Children up to 2 years old are free of charge(no meals)
Reminder: All guests have to show passport to verify identity when checking in. Accommodation tax or bathing tax may be charged on-site depending on the city.
．The guest rooms overlook the seasonal forest. Please enjoy the transition of the four seasons with fresh greenery, autumn leaves and snow. ．The Oyama area is full of vast beech forests, and neat water is stored deep in the ground. The pottery baths and restaurants use the natural water in luxury. ．The restaurant offers course meals that include seasonal ingredients from the region. ．The coffee uses freshly ground beans from the original blend.
How do I know the cancellation policy for this room type?
There will be different cancellation rules for each room type. You can see the detailed regulations by clicking the Cancel Policy or the free cancellation text in the room type information.
What should I do if I want to amend or cancel this booking?
Once a booking is complete, you will find a link to the member center in your booking confirmation email where you can check/print your booking details or cancellations. If you want to modify your order, please cancel the original order first and then set up a new one.
For refunds due to cancellations or early checkouts will refund your original payment method (including credit card, ATM transfer and digital wallets) as long as the refund policy are complied with. Please allow a few business days after we receive the item to process your return and credit your payment. Refund timeline to credit cards depends on the progress of individual credit card companies in their account settlement, which would take about 3 to 14 working days. ATM refund would take about 3 to 5 working days. The refunds of e-wallets, digital wallets, or the other payment system will base on the service provider.