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  1. Home
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  5. JEN Hong Kong by Shangri-La
Hotel

JEN Hong Kong by Shangri-La

Western District, 508 Queens Road West, Central and Western District, Hong Kong Island,
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Reception
Room
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20
Star-rated Hotel
Top-level services and facilities, exquisite meals, give you luxurious enjoyment!

Location

Address: Western District, 508 Queens Road West, Central and Western District, Hong Kong Island,
(After a booking is confirmed, the complete address can be found in the Booking Success Letter.)

Nearby landmarks

Hong Kong Plaza
140 m
The Belchers
178 m
Whitty Street Tram Stop
166 m
HKU station
237 m

Room type

no_bnb
Please select dates to view room types and rates

Services & Facilities

Popular Facilities
Baggage deposit(Free)Laundromat(Free)Drying machinesPortable WiFiLocker(Free)Airport pick-upNo smokingWheelchair accessibleElevatorDry cleaning(Free)
Services & Facilities
Meeting room(Free)Public Area WiFiBusiness centerPlug adapterConcierge service
Entertainment
Ticket resaleGymOutdoor pool
Language Support
ChineseEnglishCantonese

Check-in Information

Early check-in is not allowed

Check-in Rules

Check-in time15:00 - 00:00Check-out time12:00
Invoice / receipt
According to Ministry of Finance, R.O.C. Letter No.821481937, AsiaYo will provide the electronic receipt of the travel agency within 2-5 working days after check-out, and will send it to your member's mailbox by email.
House Rules
Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards and cashOnsite parties or group events are strictly prohibitedSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mittsPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Front desk staff will greet guests on arrival at the property. Disposable plastic tableware and other plastic products are available at the front desk (surcharge). Due to hotel renovations, the Club Lounge, rooftop pool, and fitness center are closed starting from early August 2025 to late March 2026. Dates are subject to change. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
The seasonal pool will be open from June to August. Pool access available from 7:30 AM to 7:30 PM. One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. A car is not required for transportation to and from this property. Contactless check-in and contactless check-out are available.
Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Cancellation Policy

How do I know the cancellation policy for this room type?
There will be different cancellation rules for each room type. You can see the detailed regulations by clicking the Cancel Policy or the free cancellation text in the room type information.
What should I do if I want to amend or cancel this booking?
Once a booking is complete, you will find a link to the member center in your booking confirmation email where you can check/print your booking details or cancellations. If you want to modify your order, please cancel the original order first and then set up a new one.
Refund Information
For refunds due to cancellations or early checkouts will refund your original payment method (including credit card, ATM transfer and digital wallets) as long as the refund policy are complied with. Please allow a few business days after we receive the item to process your return and credit your payment. Refund timeline to credit cards depends on the progress of individual credit card companies in their account settlement, which would take about 3 to 14 working days. ATM refund would take about 3 to 5 working days. The refunds of e-wallets, digital wallets, or the other payment system will base on the service provider.

Description

Near University of Hong Kong Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding servi...

Description

Near University of Hong Kong Enjoy recreational amenities such as a 24-hour fitn...
Partial content is generated by automatic translation for reference only. The original content in the language of the accommodation's location shall prevail.

FAQs

▶ What are some attractions or landmarks near JEN Hong Kong by Shangri-La?

JEN Hong Kong by Shangri-La is located in Central and Western District, Hong Kong Island, Hong Kong. Nearby attractions and landmarks include The Belchers and Hong Kong Plaza.

▶ What is the price to stay at JEN Hong Kong by Shangri-La?

Please select your expected check-in date to see the price of each room type and plan at JEN Hong Kong by Shangri-La.

▶ What are the check-in and check-out times for JEN Hong Kong by Shangri-La?

The check-in time for JEN Hong Kong by Shangri-La is 15:00 and the check-out time is 12:00. Please adhere to the check-in/check-out times for the best possible accommodation experience.

▶ What kind of quality services or facilities does JEN Hong Kong by Shangri-La offer?

You can find the services and facilities available at JEN Hong Kong by Shangri-La in the 'Services and Facilities' section below the accommodation information page. See the full content of the 'Popular Services and Facilities' item.

▶ Does JEN Hong Kong by Shangri-La have parking available?

When you travel to Hong Kong Island by car, you can check the "Services and Facilities" section of the accommodation page, view the "Transportation Services/Facilities" item to see if JEN Hong Kong by Shangri-La provides free/paid parking, if there are other parking lots nearby, and other related transportation service information. If it is not displayed in the "Services and Facilities" section, it means this service is not provided.

▶ Does JEN Hong Kong by Shangri-La have public area Wi-Fi available?

If you are planning to stay at JEN Hong Kong by Shangri-La for your trip and want to confirm whether there is a public network available, you can refer to the “Services and Facilities” section on this information page and check the “Services and Facilities” content items to see if JEN Hong Kong by Shangri-La offers public area Wi-Fi or other network-related services such as public computers. If it is not displayed in the “Services and Facilities” section, it means that this service is not provided.

▶ Does JEN Hong Kong by Shangri-La provide breakfast?

Please check the booking options based on the selected room type and plan to see if there is an option that includes breakfast, or confirm whether the accommodation has an on-site restaurant. The actual situation should be based on the details and announcements of the service information.

Need assistance?

If you have any questions about this room or the booking process, our customer service team is happy to help!

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