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FAQs

We guarantee the security of your credit card details by using 256-bit encryption technology and highly secure network equipment.

It costs nothing to join, and you will be able to enjoy inclusive member rights such as online booking, promotions, and an e-newsletter.

When browsing AsiaYo.com, you will notice a Book button after the brief hostel description. This means hosts have vacancies according to your search preferences.
When you click Book, a booking application will be submitted and you will receive an AsiaYo.com system-generated email with your booking number and details to the e-mail account you registered with. AsiaYo.com will then send a booking confirmation letter within 6-12 hours advising you that "we have received your credit card payment and that the host has been notified to reserve your room", along with other important details such as host contact information, reservation details, billing information and online booking rules. Please check your email trash and junk mail folders to ensure that no messages have gone to junk mail.

Upon receipt of your booking confirmation and credit card details, AsiaYo.com will send a system-generated email to the e-mail account you registered with within 6-12 hours containing important details such as host contact information, reservation details, billing information and online booking rules.
Guests who wish to cancel a booking may go to AsiaYo.com -> Member Login -> My Bookings to view their booking receipt, or make changes to/cancel their reservation (up to three days before check-in). AsiaYo will refund the total amount paid in accordance with the cancellation policy selected by the Host.
If there are no rooms available we will contact you to inform you of other options.

For details of total room rate (including agreed room rate, extra fees such as food and drink/extra beds/connections, etc.) and credit card payment method as set out in the contract, please see guest booking contract .

If you wish to change or cancel a reservation, please go to AsiaYo.com -> Guest login -> My Bookings.
If you wish to change or cancel a reservation, please readGuest Obligations and Rights -Changing A Booking and Cancelling A Booking Terms of Service.

Once your booking is confirmed and you have made your credit card payment, AsiaYo.com will issue an electronic "check-in voucher". It is the host will provide a receipt or invoice upon guest check-out.

All rooms listed on AsiaYo.com must meet a minimum level of safety, functionality and cleanliness. AsiaYo.com states that hosts have an obligation and responsibility to ensure that their rooms and properties match the description on our website, and that they provide the agreed upon services. For details go to host rights and obligations. We recommend that guests check host ratings.
AsiaYo.com does not warrant that all the information posted on this website is correct. By using this website, you understand that the information about home-stay, apartments and all types of accommodations posted on this website, as well as all other information including travel services, may be inaccurate. All bookings for travel services you make on this website are done with the Operator, not with AsiaYo.com. For details please see our Terms of Service.

If there are problems with the room or the environment, this falls under the responsibility of the service provider (proprietors, hosts). Please contact the service provider for assistance.
For help resolving a problem, please contact AsiaYo.com at customer@asiayo.com , or call our service hotline at +886-3-9321090 (Taiwan).

Please provide the following documentation when checking in for verification purposes:
1) Original copy of ID (or passport) of the person who made the booking.
2) Your booking confirmation slip (Email version or print out).

If you wish to check-in early or extend your stay:
1) Guests who wish to change the date, number of days, room type or number of rooms of their booking, they should notify AsiaYo.com. If the host agrees, the guest will not have to pay a service fee for the change. This does not include differences in room rates payable due to weekdays, weekends or changes of room type.
2) No changes can be made to bookings 3 days (72 hours) prior to check-in.
(Example: A guest wishing to change a reservation for 3:00 pm on 8/10 must offer notification at or before 11:59 pm on 8/07)
3) Changes cannot be made to bookings for Theme Hotels (e.g. New Taipei City Hotel Land) or Promotional Hotels.
4) Only two changes are permitted per booking.
5) Payment method for extra charges due to booking changes: Same payment method as selected by the guest.
6) Method of refund of extra charges due to booking changes: Same refund method as selected by the guest.

What are E-Coupons?
E-Coupons are used by AsiaYo.com to offer promotional discounts. Members can use them when booking rooms on AsiaYo.com within the validity period.

E-Coupon instructions
Usage
Every E-Coupon can be used only once.
The value of E-Coupons will differ according to the promotional activity, and may only be used when total room fees exceed a set amount.
A transaction can only used one code.

Application
When booking please choose Enter the code under the Promotion Code. After ticking and applying the promotional discount, the system will automatically generate your discount.


Where can I find my E-Coupons?
Most E-Coupons are sent by E-mail. Please log in with the email account to use the discounts.

If I cancel a booking, will you refund my E-Coupon?
If you cancel a booking (due to force majeure or other causes not attributable to both parties, or school/work being cancelled due to natural disasters affecting guests or proprietors unable to render services), any related E-Coupons (promotion codes) will be void.